FAQ

How Can I Place an Order?

  1. Visit ijazcarpets.store
  2. Browse and select your desired item(s).
  3. Add item(s) to your shopping cart.
  4. Review your order and make necessary changes.
  5. Check "I AGREE WITH THE TERMS AND CONDITIONS" and proceed to checkout.
  6. Review and confirm your order.

Post Order: You will receive a call and confirmation email shortly after placing your order.

How Long Will My Order Take to Arrive?

  • Standard Delivery: 5–6 working days.
  • Urgent Delivery: 3–4 working days.
  • Lahore Express: 1–2 working days.

A tracking ID will be provided for updates.

Can I Cancel My Order?

Orders cannot be canceled via the website. However, you can cancel your order during the verification call from Customer Service.

Do You Take Orders Over Phone or WhatsApp?

No. To ensure accuracy and protect your personal information, all orders must be placed through the website.

How Will I Know the Status of My Order?

You can contact Customer Service to inquire about your order status.

What Payment Options Are Available?

  • Cash on Delivery (Pakistan only).

Do I Have to Pay Taxes?

No, all applicable taxes are included in the product price.

What Are Your Delivery Options?

  1. Standard Delivery: Free, arrives in 5–6 working days.
  2. Urgent Delivery: Arrives in 3–4 working days.
  3. Express Delivery (Lahore Only): Arrives in 1–2 working days.

Contact us for additional delivery inquiries.

Do You Have Physical Outlets?

Yes, we have physical outlets for Ijaz Carpets. Visit our store locations or contact us for more details. Alternatively, self-pickup is available in Lahore—please reach out to us on WhatsApp for further information.

When Will New Products or Designs Be Available?

Follow us on social media and subscribe to our newsletter for updates on new arrivals.

When Will Products Be Restocked?

Restocking depends on availability. Sign up for restock notifications for updates.

Product Details

  • Woven vs Non-Woven:

    • Woven: Made of threads on a loom.
    • Non-Woven: Made from synthetic fibers.

  • Product Backing:

    • Woven Items: Jute and polyester backing.
    • Non-Woven Products: Non-slip TPR backing.

  • Overlock Stitching: We use high-quality stitching for durability.

  • Handmade Products: No, our products are manufactured using advanced machinery.

  • Washability: Refer to product-specific care instructions provided with each item.

Maintenance Tips

  • Cleaning Rugs: Vacuum regularly. For spills, blot gently with a clean, dye-free cloth.
  • Rug Selection: Consult Customer Care for rug recommendations based on your interior style.

Do You Provide Exchanges?

Yes, exchanges are available for:

  • Damaged products.
  • Wrong size, color, or design.

Notify us within 3 days of receiving your order via email or WhatsApp.

Why No Refund Policy?

Refunds are not offered. However, exchanges are available under our Exchange & Return Policy:
Exchanges, Shipping & Delivery.